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When do cookies restock?
Cookie restocks happen every Sunday at 5pm at southiecookie.com. This means that cookies are restocked and become available for purchase until sold out. You can find the available flavors on our 'Shop' page.
Cookies are shipped out of our kitchen every Wednesday and are baked and shipped on the same day for maximum freshness. Cookies are shipped with USPS Priority Mail to get to you as quickly as possible within 1-3 business days, depending on your location. Shipping and tracking information will be sent out via email once your order has been dropped off at USPS. We are not liable for any lost, stolen, or returned packages. Once you receive your tracking link, please be sure to keep an eye on it to ensure that your package doesn't sit out too long and get affected by current weather conditions. Please make sure to enter in the correct shipping address as our product is perishable! We are not responsible for incorrect shipping addresses. All reshipments will incur an additional shipping fee. Feel free to email us at email@example.com with any questions.
Allergies + refunds policies
Due to the perishable nature of our fresh, preservative-free cookies, Southie Cookie does not accept returns or exchanges. If you are unsatisfied with your purchase, please contact us and we will make every effort to improve your experience. Additionally, we do not offer refunds for unclaimed pickup orders. By placing an order, you are agreeing to these terms and Southie Cookie will not be held responsible for any aforementioned circumstances.
Customer understands that Southie Cookie is not an allergen-free, vegan, gluten-free business and its products may contain dairy, soy, eggs, wheat, peanuts, coconut, tree nuts, flour, cocoa (chocolate), milk and sugar, and/or other non allergy friendly ingredients. We cannot guarantee the absence of cross-contamination of allergens. Customer understands risks and agrees to notify Customer's guests of this risk. Customer agrees to hold Southie Cookie harmless for any allergic reactions and to indemnify Southie Cookie in the event of any claims arising from allergic reactions.
Store pickup info
Cookies are available for store pickup at In Good Company, a shop in South Boston at 653 E Broadway that hosts our pickups.
Pickup every Friday from 1pm-6pm. When you arrive, just grab your bag from the shelf and bring those babies home (or eat them on the way back, no judgment).
Can I buy cookies in person?
Southie Cookie is an online-based cookie shop but we love popping up around Boston and collaborating with other local businesses! Be sure to keep an eye out on our Instagram (@southiecookie) so you don't miss your next chance to buy cookies in person at our next event!
Heating info + Cookie care
If you want your cookie exactly like it was when it came out of our oven, we highly recommend warming up your cookies in your oven (or even air fryer) for a crispy outside and gooey center.
Oven: 350°F for 5-10 mins
Microwave: 10 second increments
It is recommended to freeze any cookies that are not eaten immediately to maintain maximum freshness. When ready to eat, thaw to room temperature and reheat using the directions above.
Where are they made and what's in them?
Our cookies are baked fresh to order by hand at Food rEvolution, a professional licensed kitchen & event space in Stoneham, MA. We love to experiment with new flavors each month and take pride in always baking from scratch in small batches. Southie Cookie is fully insured, permitted, ServSafe Manager and Allergen certified.
Southie Cookies are free from preservatives and anything shady. They are made with quality butter, pure chocolates, fresh eggs and real sugar.
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